innogy SE is responsible for the


innogy SE

Opernplatz 1

45128 Essen

Registered Office: Essen

Registered at Local Court Essen

Registration No.: HRB 27091

VAT Id: DE304171711

Chairman of the Supervisory Board

Karl Kraus

Executive Board

Thomas Jan Hejcman

Alena Rozsypalová

Consumer dispute resolution

Information about online disput resolution

The EU Commission has set up a website for online dispute resolution (ODR). The ODR website is
dedicated to helping consumers and traders resolve disputes arising from online purchases out of
court. The ODR website can be accessed via the following link:

The Consumer Service of the Bundesnetzagentur (German Federal Network Agency)

The Consumer Service of the Bundesnetzagentur(German Federal Network Agency) provides information
about the relevant laws, your rights as a residential customer and the process for settling
electricity and gas disputes. It can be reached via the following contact details:
Bundenetzagentur für Elektrizität, Gas, Telekommunikation, Post, Eisenbahnen (German Federal
Agency for Electricity, Gas, Telecommunications, Post and Rail)

Consumer Service:

OP O Box 8001, 53105 Bonn

Mon-Fri from 9 am to 3 pm

T 030-22480-500 (nationwide phone information service),

F 030-22480-323,


Schlichtungsstelle Energie e.V.

Residential customers wanting to settle an energy dispute may apply to the dispute resolution
Schlichtungsstelle Energie e.V. for a formal dispute resolution process. To be eligible
such a
process, customers must first have phoned our innogy customer service team and been unable to
resolve the matter to the mutual satisfaction of both parties. innogy is then obliged to take
in such an officially sanctioned mediation process.

Schlichtungsstelle Energie e.V.

Friedrichstraße 133, 10117 Berlin

T 030-2757240-0,

F 030-2757240-69,


Online dispute resolution

The EU Commission has an internet platform for online dispute resolution (known in German as the
“OS-Plattform”). This serves as the vehicle for out-of-court settlement of disputes arising from
contractual obligations of online purchase agreements. The online dispute resolution platform
can be
reached via the following link:


innogy is currently not involved in any other consumer dispute resolution processes.